TERMS AND CONDITIONS:
Please read carefully

The Old Dairy Pilates Studio, Units 5 & 7, Lamport Manor, Lamport Northants NN6 9HF (“we” or “us”)

1. Agreement
Please ensure that you read this agreement carefully as not only does it form the legal relationship between us, it also provides useful information about the practical side of your sessions. [When you sign this agreement (or if you fail to do so, by attending the first class)] Our acceptance of your order will take place when we email you to accept it, at which point] this document will constitute a legally binding agreement between us.

2.Your health & participation in our sessions

We are not medical professionals and cannot advise on whether you should join the sessions or not. If you have any concerns at all about your health and undertaking the classes, you should consult your doctor or other medical professional. You should notify us at the outset of any medical conditions that you have or any concerns that you have about participating in the classes. If we have concerns about your health and/or ability to participate in the classes, we may require you to leave the class.

You understand that when participating in any exercise program, there is the possibility of physical injury.

Stop exercising and consult your physician if you feel dizzy, faint, light-headed or if you experience any discomfort.

Whilst we will do our utmost to give feedback and corrections in each session only you can monitor your condition during your workout. You are responsible for exercising within your limits, seeking attention and advice as appropriate. Never force or strain.

3. Annual Holidays & Bank Holidays

Our sessions will run for 48 weeks of the year. For the remaining 4 weeks the studio will be closed.

Studio holidays
2 week period over Christmas & New Year – dates will be confirmed in advance.
1 week break at Easter (from & including Good Friday) – dates to be confirmed in advance
1 week break in August to include the annual bank holiday weekend dates to be confirmed in advance

Bank Holidays the studio will be closed. This may change if we choose to run specific courses at these times.

4. Membership Terms and Conditions

We have considered many different options and variations with our Lifestyle Packages and believe that we are offering you the most fair and flexible solution.

All of our monthly membership packages are based on a 48 week year. This will allow you to attend a minimum of 1 session a week, depending on which membership package you opt in to. There are limits as to how many sessions you can attend in one month (depending on which membership package you choose). This will allow you to have greater flexibility of your membership.

Holidays/Illness

We understand that there are times when you maybe away and have allowed a buffer within each membership for you to take additional classes so that you can make up any missed sessions either in advance or after you have been away. It is your responsibility to manage this.
It is your responsibility to ensure that you cancel in advance any sessions that you have booked if you know that you are going to be away. Sessions can be cancelled up to 24hrs before the start of the class. If you do not cancel then that class will not be refunded or eligible to be carried over.

Cancelling Membership

If you decide at any point to leave us and need to cancel your monthly membership you will need to contact us directly to do so. Any outstanding missed sessions will be automatically cancelled too and you will be required to pay for sessions that may have been taken in advance of your monthly payment.

5. Suitable Attire

You must attend the sessions wearing suitable attire for the class, as advised on our website. If you do not do so, we reserve the right to require you to leave the class.

6. Sessions & Cancellations

Sessions are scheduled for 60 minutes or as otherwise stated on the online booking site. The sessions will take place at the times and dates set out in our schedule on our website and online booking site.

We reserve the right to change our timetable and scheduled sessions, and will provide you with as much notice as possible.

Please ensure that your email address and other contact details are kept up to date at all times and email us at [email protected]. We may post revisions to the timetable or the scheduled classes on our website.

It is very important that you turn up for the sessions on time. Please plan to arrive early in case of heavy traffic or some other delaying factor. Unfortunately, if you arrive late for your session, we will not be able to continue past the scheduled end time nor provide you with a refund. You may not assign your place in a class to another person.

We will ask you to complete an enrolment form before we meet for the first time and you will be asked to update it annually. It is very important that you answer these questions honestly & completely as these answers will be the foundation for our sessions..

If you cannot attend your session, please use our online booking system to remove yourself from your pre booked time up to 24 hours before the start time for that session.

EARLY CANCELLATIONS
If you cancel your booking online 24 hours before the class starts, you will receive a full credit back to your account.

LATE CANCELLATIONS
Please kindly note that any bookings cancelled or changed within 24 hours are non-transferable and non-refundable and unfortunately we can’t facilitate make-ups.

7.Waitlists

If your chosen class is full you will be invited join the waitlist. You will be notified via email or text if you have been successfully added to your chosen session, (please ensure you have NOT opted out of receiving email or text notifications).

Should you not be successful, the credit will remain on your account for you to use for another class.

Please note whilst on the wait list you can remove yourself at ANY TIME (up to 15 mins before class) without losing your credit. Please do this in “My Account” section. If you do not remove yourself and you are given a space on the class, the Cancellation Policy applies.

8. Individual/Private group 1:1 1:2 1:3 1:4

If you cannot attend a private session you must provide at least 24 hours’ notice to us. You can remove yourselves by using the booking system. If you provide less than 24 hours’ notice of cancellation or miss your session no refunds can be given.

9. Consumer Protection

Although the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”) may apply to the provision of services provided under this agreement, you agree that we may commence the performance of the services before the end of the 14 day cancellation period referred to in the Regulations. If we have already started work on the services by the time you cancel the agreement, you agree to pay us any costs we have reasonably incurred in starting to perform the services. If we have provided the services in full before the expiry of the cancellation period, then you lose the right to cancel. If you cancel this agreement and we have not commenced performance of the services and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you. Subject to the above, you may cancel this agreement at any time within the cancellation period by using the Form of Cancellation set out in the Appendix to this Agreement.

10. Fees and payments

All sessions are pre-payable and must be booked via our TeamUp booking system. If funds haven’t cleared prior to your attendance then you will not be allowed to attend your session.

Please ensure you read the terms & conditions with any membership you purchase, it is assumed that you agree to abide by those Terms & Conditions. There are no refunds for missed sessions. Ensure you read the Terms and Conditions for each class pack you buy before you buy to avoid any misunderstanding.

11. Third party venues

We may host courses at venues owned by third parties. You agree to comply with their rules & policies, especially in relation to Health, Safety & fire regulations. You agree to reimburse us for any loss that we suffer as a result of your actions or inactions at a third party venue.

12. Personal Items
If you bring your personal belongings to classes, you are responsible for their safety and we shall not be liable for any loss or damage.

13. Data Protection

We comply with data protection laws in relation to your personal data. Please see our Privacy Notice for details of how we use your personal data.

14. Intellectual Property

We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that we use within the classes and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use in the sessions or courses. We grant to you a limited, non- exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content or material used in the classes for the purposes for which the classes were provided only.

You may not, without our prior written consent, make any audio and/or visual recordings of all or any part of our sessions . We may make audio and/or visual recordings of our sessions with your permission.

15. Liability – READ THIS SECTION CAREFULLY

Nothing in this agreement shall limit liability for death or personal injury caused by negligence or by fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

The services shall be provided with due care, skill and ability. Other than this, all warranties and representations are excluded to the fullest extent permitted by law. You must make us aware of any medical condition that may impact upon your ability to participate in the classes or that may impact on your health in the classes.

There shall be no liability for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement.

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the classes in the 12 months preceding any claim.

If we are prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

The provisions of this liability section shall survive until the termination of this agreement.

16. General

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England & Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).